Spring Awakenings

Christmas, New Year's, another birthday and my first trip on an airplane in 7 years. It's been an interesting 4 months.
Work has been crazy. If you haven't heard, the Miller Branch of the Howard County Library has gone through a customer service redesign or as I like to call it, a move forward into the 21st century. More information is available on the Internet than ever before. Libraries have tried to evolve. They have installed computers, subscribed to information databases and shed the shelves of big, old, dusty reference books.
Now, customers have evolved right along with information. They do more of their own research, check availability of materials, reserve materials online, renew online and in some cases check out their own materials and have minimal interaction with library personnel. They have new expectations of their libraries and the staff.

A customer service redesign was way overdue. Check in later to see what we've done.